Amcom Office Systems - Coraopolis, Pennsylvania

Beth S. J. C.

Horrible machine and customer service. 0 out of 0. Never use. The tech support is impossible to navigate. They also removed functionality from the screen on the machine. Basic things like the main menu are no longer visible to the user. Tech support just hung up on me. Software bugs almost weekly. The billing service is inaccurate and will assess fees for its own errors.

Sarah B.

Ever since this ComDoc was bought out and became AmCom they are HORRIFIC. We had auto-pay set up for years, we’ve been kicked off countless times with no notification and then sent large past due bills, after begging to be put on auto-pay repeatedly. Their service 360 or whatever it’s called is awful. Our machines are supposed to automatically send readings and they are constantly getting disconnected so we get harassed to send manual readings. As a small business, we don’t have time to deal with this!! We are an ideal customer… all we want is everything automated and they’ve made it impossible. We’ve had machines with them for almost 5 years and cannot wait for our leases to be up to move over to Axis Business Consultants (HIGHLY recommend them and their machines instead!!!)

J O.

Horrible experience. Our Xerox machines have been a headache from day 1. We got completely wrong equipment for what we needed, the auto-replenishment doesn't work, and Xerox support is useless (that part isn't AmCom's fault, but they do not care at all about issues once they are paid).

s. H.

We were switched from Com Doc to Amcom. Our account was always on auto deduct. They switched us off with no notifications. When emailed 5 times, they just ignored why. We paid our invoices, which sometimes came, sometimes didn't. We tried to pay off the balance, to which they asked for a $399 termination fee. They have horrendous customer service. I do not recommend at all.

Steve B.

The worst customer service experience. I left no less than 4 voicemails to dispute a simple $100 invoice. Not one return call. They then turned us over to a collection agency. Tried to contact the controller to express my dissatisfaction, but she won't return my call either. They could obviously care less about my business, which is now with a much better customer-focused company.

K R.

This company is THE ABSOLUTE WORST. We were moved to AmCom from ComDoc, which was equally terrible. We have had issues with supply quality and supply availability (which we are on contract for) going back for several years. We actually got rid of three to five printers because ComDoc (now AmCom) couldn't supply toner that would print clearly without clogging the machines and requiring cleaning. Some of our printers that we are on contract for we have had to purchase supplies from office supply stores just so we could have toner that worked and didn't look terrible.

For the last SEVEN MONTHS we have not been able to order supplies for a list of machines from the website. I have REPEATEDLY reached out to our account rep about this but no changes have been made. When you call to order the supplies over the phone you get routed overseas, and while the people are very polite and friendly and clearly trying to do a good job, they struggle to understand that we need certain things (like low yield cartridges or MICR), and just keep sending us the standard cartridges. Sometimes these folks don't have available on their website the items that we need, and we end up having to email everything to our account rep.

The ONLY good thing I can say about this company is that the service for the machines that break down is top notch, which is good, because with the terrible quality toner that really comes in handy. I would absolutely advise anyone looking for a managed print service company to look elsewhere.

Kirsten S.

I have had nothing but issues with AmCom. When we were a customer we had horrible service and could never get into contact with any one. When I would call the help line to have a question answered I would either get a nonhelpful answer or I would be disconnected. That is not even the worst of it. We switched to another company and followed all the proper steps to close our account. That was in May. My account is still not closed, I cannot get a straight answer from anyone, and when I finally get a reply I am told that I will get an answer then I never hear anything back. I have had to go straight to the bank and explain how badly the company has handled all of this and that we want to cancel the contract. I have never had a more infuriating experience with a company. I have even had the VP of Sales involved and nothing has been done. Save yourself the massive headache and go to any other company.

Sean C.

We were switched from Comdoc to Amcom. I wish that I could give them negative stars because they are the worst company that I have ever dealt with in the copier business. Avoid Xerox and go for the Konica Minolta copier! If you want to hold to speak with the citizens in Guatemala then please buy a Xerox. Xerox quality sucks so bad you will be on the phone with Costa Rica daily!