Asante Ashland Community Hospital - Ashland, Oregon

Brit D.

After going to the ER for 22 days of heavy bleeding, I was seen by the Radiologist that this isnt an emergency that they deal with but if i wanted to he could preform a pap smear and told me in the same sentence that he doesn't know what hes looking for and the ER doesn't have a female Gynecologist on call. Why would your Radiologist Dr. offer to do a pap smear when he's not trained in them and had no idea what he was doing. He should have ordered an ultrasound but seemed bother by having to do his job and after making him give me a Referral to the women's clinic. They found a 6×5 centimeter polyp on my Uterus. Which if the Emergency Dr. did his job correctly they would have found it that day in an ultrasound but he made me feel as though I was taking up his valuable time from him not doing his job.

Scout M.

Honestly, just a bad experience in general. We walked into the ER for slurred speech and other neurological symptoms. When we got called back, the nurse practitioner was insensitive, unkind, and overall inexperienced. My daughter, who was already under extreme stress, felt ignored. When he started talking about a condition that was extreme for the situation, I had to step in and ask him to please stick to what we know. I understand that he was trying his best, but we eventually left with no diagnosis. We called a doctor later that night and got a diagnosis in under 30 minutes. I appreciate the attempted care, but I would not come here for neurology.

Kristy J.

I took my partner there today for a biopsy and everyone we came in contact with was AMAZING! All the staff were pleasant and great. For something that was scary to go through, they put you at ease.

Yuki R.

I was extremely sick one morning with horrible stomach pain and within an hour I had an appendectomy and the surgeon, doctor and nurses were kind, empathetic and amazing!

Sarah S.

Had an absolutely wonderful experience here. Was brought in on July 3 for a rattlesnake bite - the entire team and doctor Gary Mc Calla were fabulous - so kind and friendly and kept me calm through all of it. They really made me feel deep trust and kindness through the whole process that could have been so scary and uncertain. They even brought me a great meal because my blood sugar was low from hiking all morning.

Thank you thank you thank you to the whole staff. Thank you for all you do for the hiking community and Ashland in general. ❤️

Francine P.

Unhelpful ER. I've sent clients from my work here in emergencies several times in the last year and it is typically a massive struggle to get any information or updates until your discharge, possibly 10+ hrs later.

The staff are very friendly, however I did not feel addressed in a thorough way.

I went in, myself, after always defending the hospital to my staff who face trouble there with our clients - and unfortunately faced the same thing myself. To be in for concerns related to your heart is scary... So seeing 2 different staff get readings that made the machine alert (2 different machines), but have both staff tell me "that's just the machine" and do more readings until they get one that looks "good", was very concerning. I would have felt cared for had staff investigated these readings before immediately assuming it was "another wonky machine", asked how I was feeling when they noticed the dramatic change in readings, or provided any kind of real info or reassurance other than just needing to take their word for it that you're fine and the machine is faulty. The fact that staff did not even stay in the room for the 30 seconds one of the machines was running seemed negligent. I understand he can see readings from his desk screen, but I am a human who came for care and left feeling very uneasy and uncared for.

I think Asante has great potential and would be a wonderful hospital with a little more thoroughness and compassion. Please remember that people are looking up to you in regards to their life and health. If you need to rest because you're overworked, please do so. It is not acceptable to be hurried or dismissive with patients.

Remember that "abusive behavior will not be tolerated" sign you post all over - be careful to remember that invalidating patients rather than really putting in time to make sure they're well could very well be interpreted as abusive behavior from someone who is trusting you with their life.

I look forward to seeing improvements, as this is the hospital we will have to continue using with our clients at my place of employment. When I observe improvements, I will update this review.

Haley

Came into the ER and had the most amazing care by every single staff member and doctor that helped me. I got transferred to the hospital for 24 hours and my nurses and doctors there were also beyond amazing. Everyone was so attentive, patient, friendly and caring. I felt everybody had my best interest at heart. My only complaint was how rude the lab people were when I was dropping off a specimen an hour after being discharged. Other than that I had an amazing experience and highly recommend!

sharon V.

A two thumbs up, five star salute to the family birth center staff!! Everyone was amazing!! From admission through the birth the baby to discharge they were friendly , professional, comforting and so very in tune with the family. Brandon Aleshire CRNA was incredible.. Madison Knox was so helpful and encouraging and Dr Roth was so amazing !
All The nurses were extremely kind and encouraging and helpful. a special shout out to Alison RN and Joanne Draper RN for all the special care !
What an awesome place to have a baby....the comfort of a homelike atmosphere and the safety of a medically knowledgeable staff ..