Pella Windows and Doors Showroom of Pella, IA - Pella, IA

V A.

DON'T BUY A PELLA !!!
I don't know what's happened to the leadership at Pella. I believe they forgot all about the customer.
I bought a Pella French Door with the blinds in the glass panels a few years back. I bought it with their claim to lifetime warranty. But now that the string in the blinds have broken, they sent me a spool of string with no instructions. As a customer, I have no idea how to re-string a blind.
Actually, having a customer repair their product, is NOT a warranty.
Also, they do offer a replacement unit for over $1,700. Which, since I need two, would cost me over $3,400 which is more than it cost me to originally buy and have installed the current Pella French Door that I bought from them.
This is NOT a company you can trust. I will be needing another French Door but I certainly will NOT be buying Pella.

Andrea R.

Ordered a sliding glass door with wood trim. The door is beautiful and was installed as scheduled. The salesman was easy to work with and we did not feel pressured at all. The price was actually cheaper than their competitors and the door was superior quality. Will definitely use Pella again!

Missy S.

My experience with this company as a dealer has been absolutely horrible.

About 80% of the orders placed there was either something wrong with the windows/doors, the order arrived well after the projected date due to some delay, or the order came in multiple deliveries.

The rep and his boss were not very helpful at any point, and, on my orders at least, there has been zero or negative profit made due to the all problems related to the orders and refunds to customers.

Customer service is snotty and, at times, downright rude.

I try very hard not to sell any Pella, actively steering customers away from this brand if at all possible, especially if they're one time customers. Those seem to be the ones Pella doesn't care about.

When they're made well, they're a great product. I, however, have only seen our biggest seller of these get the well made products.

Doug D.

I wasn't a bit surprised by some of the negative reviews given to the Pella Co.. While their product is considered high end their service and warranty should be considered low end. I have 2-8ft sliders 2-6ft sliders a couple 10 ft bays..etc etc. Well the weather stripping on the sliders is leaking to the point that this winter snow was coming in the house. So the fine people at pella came out to look--replace the weather stripping --no cost for the faulty stripping--LABOR $560--now I'm not sure what Med or Law school these technicians went to, but that breaks down to $120 an hour!!!
Well, they didn't stop there...to replace the hardware on one of my bay windows--given one quote--but when my carpenter went in to place the order---The PRICE was doubled from the quote. The name Pella has taken a serious quality service hit to the point of arrogance!!

Richard F.

Corporate although cordial tells you they don't deal with customers. They take your name and contact information and tell you that there local dealer will be in touch. In my case that never happened. Several years ago the dealer told me the part I needed, a rotted door panel was no longer available. They wanted to sell me a new unit at an exorbinate price. I have since learned the part is available but getting it is another story. I am not happy with Pella or their product and would never recommend Pella products.

Michele P.

It would be GREAT if I could actually get someone to call me back. I had someone come out and measure my door and do an estimate about 3 weeks ago. I have since been trying to get ahold of someone at both the West Des Moines showroom and even tried to call the Pella showroom to actually move forward with the quote and order the door. I have left 4 voicemail messages and haven't received one phone call back. As much as I wanted to go with a Pella door I'm not so sure now. This is a custom door costing $8,000. Does Pella even want my business? Would love a call back if you do!!

Roberta W.

Brittany Coffman came out last Saturday, January 27th and did a wonderful job explaining the benefits of the windows we are considering (the 250 series). Since we are new home owners and finances are still tight, she gave us a few different installment and price options (all windows at once verses windows that need replacing sooner). Looking forward to when we can schedule installation and how great our house is going to look!

Jason W.

Nice to wake up looking through Pella windows. Quality & price was great.